If you need to cancel your holiday, please telephone 017687 74060 in the first instance, this must be followed up with a letter to Cottage Holidays Ltd, 2 Lonsdale Street, Carlisle, CA1 1DB or by emailing [email protected], until we have received written instructions we are not able to accept your cancellation.  If written confirmation is received before the balance due date you will lose the value of the deposit paid, cancellations within 8 weeks are subject to 100% cancellation charges.