TERMS & CONDITIONS
TO MAKE A BOOKING.
Please check our website or telephone our office on 017687 74060 or 015394 48081 to check your chosen property is available on the dates you require. We can then hold this provisionally for 3 days (unless it is a last minute booking then we sell on a first come first served basis) giving you time to complete the booking form and send in your cheque, alternatively you may pay by credit/debit card at the time of booking over the telephone or on the website with our secure server
CONFIRMING YOUR BOOKING.
A deposit of £60 per bedroom (some properties have a higher deposit, check individual property details) per week is required to confirm your booking. If however you are booking within 8 weeks of your holiday, payment must be made in full when confirming your holiday. Please note your holiday is not confirmed until you have received written confirmation from Cottage Holidays (Carlisle) Ltd and we reserve the right to refuse any booking before we have issued the written holiday confirmation form. Your booking is made as a consumer and you accept that we cannot be liable for any business losses you may incur. You must be over 18 years of age at the time of making your booking. As soon as you receive the written confirmation form, you must check it carefully. Any errors must be reported to us immediately.
The prices quoted are in £ sterling and for the number of days stated. Prices are subject to change at any time, however once we have confirmed your booking the price will not be altered. Please check the correct price either on the website or by telephoning 017687 74060 or 015394 48081 before confirming your holiday.
REQUEST TO CHANGE YOUR BOOKING.
All amendments to your booking must in the first instance be advised by telephone: 017687 74060 or 015394 48081. If it is possible to make your change we will do so subject to an administration fee payable at the time of change of £36 per amendment. In certain cases it may not be possible to make changes to your booking and we will advise you of this when you call.
The balance of your holiday is due at least 8 weeks prior to holiday commencement. This can be paid by forwarding a cheque to our Carlisle office, online or by telephoning your credit/debit card details to our office on 017687 74060 or 015394 48081. Non payment of the final balance when it comes due will constitute cancellation of the holiday and forfeit of the deposit.
CREDIT CARD PAYMENTS.
To recover the credit card company charges levied on the company we levy a 2% surcharge and this will be added to any credit card payment. There is no charge for switch or debit card.
The prices quoted are in £ sterling for 7 nights accommodation (some are per night, see individual property details) from the changeover day as stated against the individual property. Included in the price is gas, electric, fuel (unless otherwise stated against the individual property details) and bed linen. Prices are subject to change at any time, once your holiday has been confirmed we will not change your holiday cost.
Our properties are inspected by Visit Britain or by ourselves, properties still awaiting their official grading have been graded by us with the grade we believe will be awarded by Visit Britain and could change on inspection. These are shown as LCH *.
ALTERATIONS TO THE BROCHURE.
The company endeavours to ensure the information contained in this brochure provided by owners is correct. However the information may have changed by the time you book so you must ensure you check all details of your chosen property including prices when you book. The owners and company always try to maintain the very best facilities and services to our holidaymakers and changes may have occurred since brochure production. The company cannot accept any responsibility for any inaccurate, incomplete or misleading information about any property, its facilities and or services except in the case of negligence by the company.
MARKETING AND ADVERTISING.
All of our marketing and advertising campaigns are correct at time of publication. We endeavour to update all adverts including adverts with money off values but this can not always be updated straightaway. All advertising with a monetary value off are correct at time of publication.
Some of our properties accept short breaks all year round, those that do not can be arranged out of season and at short notice during the high season, please telephone 017687 74060 or 015394 48081 to discuss your requirement or check our website for availability.
Your property group must not exceed the maximum number of people the property will sleep as detailed in the brochure description , this includes children, unless under 1 years old, in which case they will be classed as an infant and provided the property accepts infants as an additional person to its occupancy can exceed the maximum number by 1 infant only. If it does the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies or compensation. Where the property has the facility to sleep extra ie 4/6 a charge of £25 per person per week/part week will be charged for the extra people. Bed linen is NOT supplied for sofa/extra beds.
All of our properties are checked prior to your arrival to ensure everything is in working order, however just like at home, equipment can break down at any time. Please report any break downs immediately to our office or the cottage owner. We will endeavour to fix the problem as soon as we are aware however out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day. We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
Many of our cottages now offer Wi-Fi, some may make a small charge and the majority offer this as a complimentary service to enhance your holiday. Unfortunately we are unable to offer compensation for lack of Wi-Fi service if this is complimentary and unavailable for reasons outside of our control during your stay. If we are aware of an ongoing issue with Wi-Fi we will endeavour to inform you prior to your stay but we will not be able to offer alternative accommodation due to the loss of this service unless the owner has cancelled their contract with the supplier.
We may require access to the property during your stay to carry out inspections/emergency repairs etc. In all cases we will endeavour to inform you prior to your arrival.
It is at the owners discretion if dogs are accepted at their property, this does not mean gardens are fenced etc, it simply means pets are welcome at that property, you must check the individual brochure description to ensure the property meets your requirements. Dogs should never be left alone in the property or given access to the bedrooms and there must be no evidence your dog has been at the property when you depart. There is a charge of £20 per dog per week/part week. Full terms and Conditions for Pets are available on request or by telephoning 017687 74060.
Most of our properties have a travel cot available to hire, please check the individual property description. A charge of £10 per week/part week is made for the hire of a cot. Please note unless otherwise stated the cots provided are travel cots and there is only 1 cot available per property. We do NOT provide linen for the cots.
Some of our properties provide towels (the majority of our cottages DO NOT provide towels), please check the individual brochure description.
All of our properties are non smoking properties. Guests are welcome to smoke outside unless the owner has a strict no smoking policy including the grounds, this will be detailed in the property welcome information if this is the case.
Provided there is a place for guests to sit outside our bullet point will state garden yes, this could be a balcony, yard, seat outside the property or similar, it does not necessarily mean there is a garden, please see individual property descriptions for full details.
LIMITED MOBILITY PROPERTIES.
Some of our properties have been selected as suitable for those who have limited mobility, this is due to them either all being ground floor accommodation or having a ground floor bedroom and bathroom. These do not mean they are fully equipped for disabled use and it is up to the hirer to decide if the property is suitable for their needs from the brochure description.
Your property is available from 3.00pm or 4.00pm (please check your confirmation) on day of arrival and must be vacated by 10.00am on day of departure, unless otherwise stated on your holiday confirmation. Keys can be collected prior to the stated time however your property will not be guaranteed to be ready prior to this. In some instances we may be able to bring forward the entry time or extend the departure time, however we do require advance notice and we will only be able to confirm we are able to change the times 3 days before holiday commencement. Keys must be returned to the collection point prior to midday on the day of departure, unless otherwise agreed.
You are responsible for the safe keeping of your keys once you have collected these. There will be a charge of £120 including VAT to enable us to replace the locks and additional keys needed if keys are lost. An additional call out fee may be applied if keys are lost out of normal office hours.
EXCESSIVE USE CHARGES.
Most of our properties offer complimentary gas, electric, Wi-Fi etc, we reserve the right to charge for any excessive use of these facilities during your stay and in which case an invoice will be sent to you on receipt of an invoice being supplied to us by the relevant supplier of the service, in some cases this could take up to 3 months after your departure date.
CARE OF COTTAGES.
Our cottages are lovingly cared for and we ask that you treat the cottage with respect and leave it clean and tidy. Please report any damage/breakage’s to the cottage owner or the local office on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakage’s caused through neglect may be charged for, in this case we will contact you within 72 hours of departure. Some properties have a breakage deposit payable, this is to be paid with the holiday balance and will be returned within 7 days of your departure subject to no damages.
You must report immediately to the owner or local office, whereupon, if possible, the matter will be resolved straight away. If the matter has not been resolved to your satisfaction, you must refer any problem to our Head Office in Carlisle. Reporting complaints after your holiday is too late for us to rectify and properly investigate.
In the unlikely event that we are unable to arrange the holiday accommodation requested, we will endeavour to offer alternative accommodation of a similar type as that originally requested. If the alternative accommodation is not acceptable to the holidaymaker, Cottage Holidays (Carlisle) Ltd will refund in full all monies paid.
Cancellation of your holiday will only be accepted if given in writing by the lead name on your holiday confirmation. If you cancel your holiday prior to 8 weeks before commencement the full deposit will be non refundable, within 8 weeks, cancellation costs are 100% of the holiday cost. We recommend you take out a suitable insurance to cover your holiday. Please note: cancellation charges will be from the date we receive your written notice, we suggest you follow up your letter with a telephone call to our office to prevent additional charges being incurred.
UNFORSEEN CIRCUMSTANCES BEYOND OUR CONTROL.
Compensation payments will not apply where we cannot fulfil our obligations due to circumstances beyond our control. This would mean any event we or the owners cannot foresee with all due care, eg riots, war or threat of war, terrorist activity, civil strife, natural or nuclear disaster, industrial dispute, adverse weather conditions, fire epidemic or health risk and similar factors beyond our control.
Compensation cannot be paid for any loss of power, water, Wi-Fi etc for services provided by a third party ie, if there is a power cut or a fault with their equipment. We will endeavour to inform holidaymakers of any scheduled work we have been made aware of prior to guests arrival but in some cases we are not advised prior to the event and therefore unable to advise accordingly.
Our owners renew their contracts annually in October and any bookings made prior to this for the forthcoming year can not be guaranteed if the owner should cancel their contract with us. However if we feel this is a possibility we will endeavour to inform you prior to booking. Any bookings made which we can not honour for this reason will be offered alternative accommodation or a full refund of all monies paid.
Cottage Holidays (Carlisle) Ltd reserve the right to forthwith terminate any letting in the event that the hirer or any of the hirer’s party cause any deliberate or negligent damage to the property being let, behaves in such a way to cause or constitute a nuisance to adjoining properties or have more people staying in the property than listed on the booking form. In such cases the hirer shall remain liable for the cost of any damage or outstanding rental and shall not be entitled to a refund.
Cottage Holidays (Carlisle) Ltd registered office 2 Lonsdale Street, Carlisle, CA1 1DB
Company registration number 7463275. Vat registration number 890 6881 76.
The following are trading names of Cottage Holidays (Carlisle) Ltd:-
Lakes Cottage Holidays (www.lakescottageholiday.co.uk),
Terms and Conditions for Dogs
We are delighted you are bringing your dog with you and hope they enjoy their holiday as much as you do.
Whilst we want you all to enjoy your stay it is important that you adhere to the rules about pets.
- Pets must never be left in the property unattended.
- Pets must not be allowed on the furnishings and never in the bedrooms.
- Towels left in the property are for guest use and must not under any circumstances be used on pets.
- There must be no evidence of the pet on departure, this means that all dog hair must be hovered and any excrement must be picked up and disposed of sensibly.
- Any damage caused by the pet must be reported immediately to the owner/our office in order that we can rectify before the next guests arrival, any expenses in fixing/rectifying the problem will be passed on to you.
Failure to follow these rules can result in a charge being levied to cover the extra cleaning costs and the unpleasant job of picking up after your dog etc.
By following these rules you will help ensure the owners continue to allow dogs into their homes as there is an ever decreasing number of holiday cottages accepting pets and it also ensures guests arriving after your stay, who may not have a pet with them, are not inconvenience at all.
To help your dog settle into their new holiday home you may want to bring a few of their favourite toys, bowl, bed and any comforters they may use at home.
Cancellation Protection Scheme
Our Cancellation Protection scheme offers peace of mind for those unexpected issues that crop up once you have reserved your holiday cottage. Our flexible scheme allows you to decide what value of your holiday you wish to cover. Provided you are able to claim for your cancellation you will receive in full all monies paid up to the value you have protected less the Cancellation Premium and administration fee detailed below.
|Value of holiday you wish to protect||Cancellation Premium including VAT||Administration fee payable if claim made|
|Up to £350||£19.99||£40|
|£351 – £500||£24.99||£80|
|£501 – £750||£49.99||£120|
|£751 – £1000||£69.99||£180|
|£1001 – £1500 maximum||£99.99||£250|
- You must be a UK resident to be able to take out the cover offered.
- The cancellation protection fee must be paid in full within 24 hours of making the booking.
- You can select a premium that will cover the full value of your holiday cost or part of it but the maximum that will be repaid is the top value in that premium bracket less the cancellation premium and administration fee.
- In the case of cancellation any uncovered costs must be paid in full within 7 days of notice of cancellation.
- If cancellation protection has not been taken then full details of cancellation costs can be found under our Terms and Conditions.
You are covered for the following
- Death, illness, injury of any party member occupying the accommodation or immediate relatives of any of the party.
- Any member of the party is required for Jury service or to appear as a witness at a court of law.
- If any of the party or a member of the parties immediate family has been advised not to travel or has any pre-existing medical conditions, recurring or chronic illness.
- Divorce, separation or personal relationship breakdown of any of the group.
- Pregnancy if you were aware of this at the time of reserving your holiday.
- Adverse weather conditions where access to the cottage can be gained but you are unable to get there.
- If any member of the party has been refused time off work or had their leave cancelled by their employer.
- Cancellation with less than 48 hours notice of the arrival date and time specified on your confirmation can not be made under the scheme.
To make a claim.
You must telephone our sales office on 017687 74060 as soon as possible to advise you are cancelling, this must be followed up in writing to: 2 Lonsdale Street, Carlisle, CA1 1DB or by emailing [email protected] within 48 hours of advising us.
You will be required to provide proof of any claim which will have to be provided at your own cost, ie a Doctors certificate, official notice of redundancy etc.
DISCOVER THE LAND OF WORDSWORTH, COLERIDGE & BEATRIX POTTER TO NAME A FEW
We are a family run business with 400 Cumbrian cottages to offer you. We pride ourselves on being able to offer you, the holidaymaker, a fantastic variety of holiday cottages in the Lake District. Whether you are looking for a romantic private boathouse for your honeymoon, a stately luxury Lake District cottage sleeping up to 16 people for a large family get together, or a dog friendly cottage in the Lake District, or a Lake District cottage with a hot tub we have the perfect Lake District holiday cottage waiting for you!
Our booking lines are open from 9am until 7pm Sunday to Thursday and 9am to 6pm Saturday and Sunday so please feel free to call us to discuss your needs for your holiday, we are here to help.