10 Reasons to Choose Our Fully Managed Service

As the local experts in holiday letting, we pride ourselves on offering our owners the very best managed service possible.

When you become a Lakes Cottage Holidays owner, you can enjoy a bespoke management service for your property, tailored to suit your needs. Here we list the top 10 reasons why our fully managed service is the best out there.

1. Cleaning & Laundry

When you choose our fully managed service, we can help organise a cleaner for your property. They will be responsible for maintaining a superb level of cleanliness at all times, can carry out deep cleans where necessary, and will handle all linen and laundry ready for each changeover.

2. Property Maintenance

When something breaks, stops working or needs replacing there’s no need to panic. As part of our managed service we can source maintenance workers on your behalf. From fixing broken appliances and changing lightbulbs, to a full redecoration of your property, we can handle everything so you don’t have to lift a finger.

3. Hassle-free Invoice Handling

As well as organising cleaners & maintenance, we will also process all invoices and payments so you don’t have to worry about a thing!

4. Pre-arrival Property Inspections

Lake View (ref: 984069)

Another benefit to our bespoke managed service is our pre-arrival inspections. On a regular basis, our local office staff will visit your property to make sure everything is in order, check that a high level of cleanliness is being maintained, and ensure your property is looking its very best.

5. Welcome Packs

When arriving on holiday after a long journey, there’s nothing better than putting your feet up with a cuppa! We provide a welcome pack for each of your incoming guests to get their trip off to the best possible start. Our welcome packs include tea, coffee, biscuits, sugar, milk and hot chocolate.

6. Customer Key Collection

In cases where a key safe box can’t be put outside your property (for example, when there is a shared entrance) we can facilitate key collection and drop off for your guests at our local offices. We can also store spare sets of keys for your property in case of emergencies.

7. 24/7 Emergency Helpline

Sometimes things do go wrong and the last thing you need is a call from distressed guests to disturb your evening. With our managed service, we provide a 24/7 Out of Hours helpline for guests. We are here to deal with emergency situations and resolve any issues out of office hours, without needing to disturb you at all.

8. Reviewing Guest Feedback

Each week our local teams will review guest feedback to ensure our high standards are always maintained. We address any issues raised, liaise with cleaners and other suppliers to resolve any problems and make sure any suggestions from guests are passed onto you to help get the most our of your property.

9. First Night Calls

As part of our fully managed service our teams will contact each and every guest after their first night in your property. This ensures any issues are picked up and resolved promptly, any queries can be answered, and your guests can enjoy the rest of their holiday with peace of mind.

10. Local Offices

One of the best benefits to our fully managed service is our local offices, located in Windermere & Keswick. Our friendly staff are always on hand to listen to your questions, offer help and support and give out expert advice whenever you need it. If you’re not local to the offices, we can easily be reached via phone or email so there is always somebody available to help you out.