“We arrived on Friday afternoon and left Saturday morning.”
We booked what we thought was a dog friendly cottage but we didn’t find it so. We didn’t know until we arrived that dogs were not allowed upstairs until we saw a notice on the wall in the kitchen. When I rang to say we would be leaving I was informed that it states in the terms and conditions about not being allowed upstairs, which I unfortunately didn’t see or I wouldn’t have booked. We were all tired as we had travelled from Prestatyn North Wales so decided to stay until the next morning. Consequently I slept downstairs on the settee with the dogs as they are not used to being shut away from us at night and I didn’t want to disturb the neighbours. I suffer from Ankylosing Spondylitis in my neck and lower back so it was impossible for me to remain sleeping on the settee, my husband couldn’t sleep there either as he suffers from Sleep Apnoea and Rheumatoid Arthritis. Neither of us had a restful night, both felt awful and not looking forward to the long drive home. We were extremely disappointed the way things had turned out, we were so looking forward to time in the Lake District as we had never visited before.
Also from the picture that shows the rear of the cottage I wrongly surmised that was the front and, as stated, the small patio would be on the other side of the property fenced off in some way so that we could let the dogs out to do their toilet, which of course it wasn’t as the front door opens straight into the street. So consequently we had to keep taking them out on the lead during the evening and night to do their toilet.
As a suggestion to keep the consumer fully informed maybe where it says ‘dog friendly’ then the terms should accompany that statement and not be written in a lengthy section of terms and conditions.
I booked with Sykes Cottages on recommendation, but I feel very wary of booking again. Although it was out decision to go home the next day to lose that amount of money, almost £600.00, being retired and one of us a pensioner we can I’ll afford it.
- Mrs Smith, October 2019
