“We had a couple of problems for the 1st time on a Sykes holiday and had to contact both the call centre and the local office and both were really helpful and did everything they could to help.”
Firstly we called the call centre as we had no water and they had up to date information that there was a fire in the local area and the fire service had diverted supplies. Obviously this was beyond your control but was great that the information was immediately available.
The next day we had a problem with the electricity tripping and no hot water. We went to the local office on Saturday morning and they arranged an electrician to come out that day who sorted the electricty ensured the shower was working and heting its own water and arranged for a plumber to come on Monday to replace the element in the water heater which was causing the issue.
We received an Email update and a call on Monday morning to confirm the plumber was coming.
The 2nd issue may well have been caused by the initial water issue but was solved as soon as possible and we really appreciate that. Things to break down but we feel that Sykes went above and beyond to put it right as soon as they realistically could.
There is an issue with the bathroom door that it appears to have swollen and needs some attention as it is very hard to shut without slamming. This is awkward at night and potentially may annoy the neighbours.
We are sure we will return to 9 Oak View, small and compact but everything you need for a holiday in the lakes and brilliant location overlooking the Park.