“We enjoyed staying at Glenside, but if the advertisement had been more accurate, we wouldn't have chosen this property because it lacked essential information.”
We think you should outline all the property rules regarding dogs because we feel that it was sneaky to not disclose that dogs couldn't be left in the property and that they couldn't access all areas of the house.
We were celebrating our 50th birthdays and chose a UK holiday because we wanted to share this with our puppy, who was one when we were at Glenside. Only being informed that he couldn't access all areas of the house and then having to take him to Christmas dinner and leave him in the car was terrible and meant we had to rush our dinner. If we knew this prior to putting down the deposit, we would have chosen somewhere else. Additionally, being informed by Anne that we should have asked questions regarding this beforehand is poor. How can we formulate questions regarding our dog if we don't know the rules? We believe dog-friendly means they can access all areas and be left at home.
We would also expect that if you advertise that you have Sky Q, it means that it is the full service. Not having access to sports and movies, especially when the weather is so poor over Christmas, reduced the enjoyment.
On a more positive note, Anne was very nice and supportive when the weather impacted our ability to shop and she dropped off some food to tide us over. The house was very comfortable and relaxing and the setting was beautiful even though the weather was atrocious
Thank you for your feedback , it's always helpful especially when it involves possible miscommunication.
All the information you needed is accurate and was accessible to you at the time of booking.
All of Sykes' dog friendly properties fall under these terms:
"Pets
We have compiled a helpful checklist of items you might want to bring along for your furry companion! Dogs are required to be well behaved - please ensure that they are to be kept off all furniture. Also remember that they cannot be left in your holiday home unattended at any time.
Please remember to bring the bed, blankets and towels as well as their food and water bowls.
If your property has an enclosed garden, we can't guarantee that your dog won’t find a way to escape if its determined to go off exploring on its own, so please give the boundaries a quick check when you arrive at the property for peace of mind. Please could you also regularly check the property's outside space and ensure any waste is bagged and binned on departure."
Not allowing dogs upstairs is a condition in place as a consideration for all future guests.
With regard to Sky Q , there's is a code which allows access to all channels. This system gives an element of parental control. A quick text to me would have resolved this for you.
i'm happy that you found the house comfortable and relaxing. We all work very hard to ensure all our guests enjoy their stay in this beautiful part of The Lake District ... whatever the weather.. x
Kindest Regards
Anne
Property Owner
