“Communication was great before we arrived.”
The house was beautiful (including the decorations for Christmas and new year) with lots of lovely oak panelling, very warm and the kitchen well equipped.
We had a major leak from one of the toilets - but Lakes Cottage holidays were able to get someone out the same day to fix it which was great.
To go from lovely to amazing it could do with:
1 - a really good high level clean - lots of cobwebs etc.
2 - a couple of chairs that aren't so low in the living room as well as the sofas - we had 2 older members in our party and one of them could barely get up out of the very low sofas
3 - some insulation in the floors somehow - you can hear everything from the living room and one of the upstairs bedrooms in the bedrooms beneath - plus every footstep makes a mighty creak
We loved the house and the location - I'm not entirely sure we would come back due to lack of sleep arising from no 3 - but we did have a lovely time and thought the house was beautiful