“Mattresses found to be heavily stained when stripping beds on departure.”
No mattress protectors.
Winter duvets too hot.
Windows painted shut.
Shame, sloppy housekeeping spoiling a lovely cottage in a great location.
We are sorry you were not entirely happy with your accommodation, as you are aware your query regarding the duvets being winter tog was responded to immediately, the summer duvets were on all beds and despite the double bed having a double duvet we arranged for you to use the super king size duvet at your request.
The arch windows do not open but the others have a top opening window.
All of our beds have mattress protectors which are laundered every change, these were found in the laundry bag along with the other bedding you had removed from the twin beds, the double protector was still on the bed. Property Owner