“Several complaints & reminders lodged with Sykes Cottages since to 13.”
06.21 ignored & still unresolved one month later. Apartment was very unclean especially kitchen. Massive cobwebs everywhere.Living room furniture needs replacing. Cracked bedroom windowpane. Loose wire on lamp. Previous occupants' possessions left in bedside drawers & under couch. Confrontational owner with no regard for social distancing. Would never stop here again or book with Sykes.
Thank you for your feedback. The owner has confirmed that he checked the apartment on the Friday before you arrived, after the cleaner had finished and everything was clean and well presented. The owner did call to introduce himself to you, and you confirmed the apartment was fine at that time. During your stay you bumped into the owner on a walk and mentioned that you felt the garden furniture was dirty and the high ceiling lights were dusty, these were both immediately attended to and no other issues with the apartment were raised with the owner either by phone or calling to see them next door. The owner wants all guests to have a lovely time and if they have any issues during their stay, they are only next door and will happily rectify any problems as they did with the issues you advised them of. The owners have replied to your complaints raised at the end of your holiday by letter and they also called round to discuss these with you where they said you had become confrontational and you had admitted your complaints had been exaggerated to us.
At Sykes Cottages we do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance, contact the owner/caretaker who is responsible for the management and maintenance of the property
Property Owner