“The property didn’t get off to a good of start when I had to remove a lot of litter from outside the front door.”
Inside, the living areas and kitchen/diner were a bit tired. All could do with a freshen up/deep clean. Both upper floors were better. Beds comfortable and nice bathrooms. The kitchen/diner floors were so sticky when we arrived that I had to mop them twice. The dishes weren’t clean and the cupboards were full of crumbs etc. The stairs leading down to the kitchen weren’t clean, bins hadn’t been emptied in the back sitting room, there was no hand wash or dishwasher tablets provided, 2 bedrooms had broken bedside lamps, the double room on the first floor had a broken door handle and also the wardrobe in that room was missing a handle. The courtyard was very small but could be made better if tidied up and plants trimmed back, if at full occupancy there would not be enough seats for everyone to sit outside. Unfortunately during our stay there was a large, very noisy dog on the other side of the fence so we were unable to sit out for long.
All small things but there was a lot of them, a bit disappointing considering the cost of the stay.
I'm sorry to hear about these problems. If you had contacted our cleaning company or Sykes they would have come and carried out another clean. I'm surprised that this happened because every cleaning job is inspected......
As for the living areas and kitchen/dining room looking tired, they were redecorated earlier in the year. My intention is to always keep them consistent with the property photos.
I note every comment made by guests and always try and resolve any issues. It's always better to mention any problems when they occur rather than wait until after the holiday.
RH/ Owner
Property Owner
