“This holiday a accomodation is the worst we've ever stayed in , the cleanliness of the house was exceptionally poor and was disgusting in places.”
I called Sykes who were very helpful and ordered a Re-clean. Whilst this dealt with some of the uncleanliness, I have to say it still needed a through deep clean from top to bottom!! Additionally, when I sent photo to Sykes whilst they agreed it wasn't of a clean standard they felt some of it was owing to maintanence rather than cleanliness. I did point out that it if the house had been kept on top of then it wouldn't have fallen into such a state . I did get a refund of £150 compensation but it really was just one thing after another with this property - the Parking Disc was out of date and we got fined (yet again they refunded) but by this point we'd had enough of this property.
The communication between the caretaker and the owners (who live abroad) needs to be better ...as done if these issues could have been avoided if the house had been looked after better
Thank you for providing feedback on your stay at Fisher's Retreat. We are very sorry this property did not live up to your expectations, and apologies for the issues during your stay. Following your call to us we arrange for a re-clean of the property. We are currently liaising with the owners regarding the cleaners who manage the property, we thank you for raising these points with us. The offer of compensation was a gesture from the owners in reflection to the issues you raised. As soon as the owners were made aware of the parking disc this was replaced with a new one that is valid for 12 months. Again, they apologise for this and had paid for the tickets you received. We are now working together with the owner to ensure the property is back up to our standards. Owner relations