“In the description of the property it doesn't mention that 2 rooms are underneath the main building, this was disconcerting as the occupants were noisy just walking around and occasionally running up and down stairs.”
We found the cleanliness wasn't up to standard on several fronts, there were cobwebs behind doors and in extractors,the oven hadn't been cleaned along with the trays, some of the cooking utensils and sauce pans had food residue left from previous occupants.
The kitchen cupboards and the extractor fan were covered in grease, we were asked by the owners to strip the bed before leaving, which we did only to find the duvet and pillows very heavily stained also body hairs present.
An outside cleaning firm is responsible for cleaning duties between changeovers, time for a change of company!!!!!!!!!.
John & Nick
Many thanks for your feedback. We are very sorry that the cleanliness was not up to our normal standard on this occasion and if we had been made aware during your stay the cleaners would have returned and re-cleaned the property for you. We do leave 4 contact numbers in the property in case you need assistance with anything but we did not hear from you. We are in the process of changing cleaners at the moment and thank you for your feedback regarding this matter. The website clearly states that this property is 'lower ground' and we do always recommend that potential guests read the description carefully before booking to avoid any disappointment. Owner relations