If you live in England or your booking is for a property in England, and starts before 12th April 2021

If you live in England or your booking is for a property in England before 12th April 2021, you may not be able to travel due to the National Lockdown in England, which came into force on Tuesday 5th January 2021.  Under the national lockdown, holiday travel is not permitted to, from or within England. 

If your booking is affected you may either rearrange your booking to new dates, with no amendment fee; or receive a full cash refund* if preferred.

We have contacted all customers departing before 12th April 2021 who we believe may be affected by this. If you are unable to travel and wish to request a full refund or amendment, please follow the instructions contained in this email and log into your online account and select ‘cancel bookings’.

Our priority is customers travelling up to the 12th April 2021. Bookings between 12th April and 17th May are limited to one household and please be assured we will be in touch. Our priority currently is anyone travelling prior to 12th April, thank you for your patience.

We are working hard to process refunds as quickly as possible, however due to the volume of affected bookings this may take up to 45 days from the date you submit your choice.


Our priority is customers travelling up to the 12th April 2021. Bookings between 12th April and 17th May are limited to one household and please be assured we will be in touch. Our priority currently is anyone travelling prior to 12th April, thank you for your patience.

*Please note that the cash refunds offered under this policy for rental charges are made by the Owner of the property and facilitated and offered by Sykes as an Agent on behalf of the Owners. Sykes is happy to make an ex gratia payment covering our commission and fees, as a gesture of goodwill and not because of any legal obligation to do so.

Last updated: 23rd February 2021