“Nook Cottage is in a superb position and has all the facilities needed.”
The welcome pack was very welcome and the cottage, on the whole, was clean and tidy (bathroom and toilet were very clean). If we were to provide some constructive criticism, there are areas which could be improved upon. All the glasses, pans and oven trays were far from clean. One of the frying pans was unusable due to a deformed base. Most were very old. The oven itself was serviceable but old, without a working light. It was also heavy with old grease deposits. The glasses were all covered in a greasy film which, whilst easily removed by a fresh wash, was not nice to start with. The same applied to the cutlery. The carpets throughout were old and worn and, I fear, not particularly clean because of it. In the main bedroom, the drawers and cupboard shelves needed wiping down before we could use them. All in all, an enviable position, great little garden for a sunny breakfast, and everything needed for a great time in The Lakes. The cottage is just a little tired.
Hi Neil, thank you for taking the time to provide us with some feedback, it is always appreciated.
I am sorry that things weren’t up to standard for you. Had you made us aware of these issues we would have happily resolved them for you asap, including cleaning all cutlery and glasses.
We weren’t aware the light wasn’t working in the oven, again this could have been easily fixed if you had asked.
At some point yes, the carpets do need replaced as like you say, they are worn in some areas however if you had any concerns about the cleanliness of them we would have appreciated you letting us know so we could have rectified the issue.
We are only next door and our contact numbers are in the guest information folder if we need contacted for any reason. I did send you a message the night before your departure however you didn’t mention these issues then. Any constructive criticism is always welcome to help us improve but it is hard when we are not given the opportunity to rectify any problems.
Property Owner