“Disappointing to find scaffolding and a ladder making awkward access with suitcases when we arrived.”
There were 3 days in the early part of our week (Mon-Wed) when builders' diggers etc were moving earth and delivering bricks just behind our bedroom, starting 8.15am..
Main problem was that when we arrived the house was not ready for us: Cleaning hadn't been done (dead flies in abundance), previous occupants' linen was lying around and beds/towels weren't ready. Out of hours contact numbers for Lakelovers provided with arrival details were unobtainable. We only got hold of Sykes in Windermere ...
There were 3 days in the early part of our week (Mon-Wed) when builders' diggers etc were moving earth and delivering bricks just behind our bedroom, starting 8.15am..
Main problem was that when we arrived the house was not ready for us: Cleaning hadn't been done (dead flies in abundance), previous occupants' linen was lying around and beds/towels weren't ready. Out of hours contact numbers for Lakelovers provided with arrival details were unobtainable. We only got hold of Sykes in Windermere by ringing a competitor to ask what we could do. We were compensated with a meal out c£30 per head, but the whole experience was the worst we've had in 40 years of staying in s/c houses. Needless to say, we shan't be recommending or booking via Lakelovers again.
Thank you for taking the time to provide this feedback. We are sorry that you were disturbed by the building works at the property. We are sorry that there was also the disruption from the lack of cleaning but we are glad to see that this was resolved promptly. We have now verified that all contact numbers are correct on the key collection emails that guests receive, which have the contact numbers on.
Lakelovers Owner Team
Property Owner