“Second time staying at 26 Duke Meadow and the cabin is a lovely place with everything we would need for a week's stay.”
However, on this occasion our wifi was not working and took 4 days to fix. Really hampered me as a couple of days I was working remotely and so required the wifi to be working.
Following this, we lost all water for half a day. Constant back and forth between myself and Sykes who then liaised with the owner. After the water issue, I requested some compensation which I felt was reasonable. From here things really went downhill and the owner stated that she was not prepared to compensate anything and they were 'not prepared to negotiate'. We will not be coming back.
Thank you for your feedback. Sykes terms and conditions, which you signed and accepted, state that the wifi is not to be used for guests business use. It is unfortunate, but beyond our control that the wifi went off and took 4 days to repair. As soon as Sykes contacted me, I got onto our provider to fix it. This is the first time in 5 years that we have had any issues with either broadband or water. I too, was back and forth between Sykes and the internet provider, I could not have done any more. After your late checkout, you approached my car, and were irate and aggressive. I did not want to overtalk you, so allowed you to vent your anger, during which time you kept quoting what Sykes had said that I had said. Sykes are a professional company who would not do this anyway and all phone calls are recorded in any case. I did apologize to you . It is of the utmost importance to us that all our guests enjoy their stay.
Property Owner
