“The property is well furnished and is great for accessing the town.”
It was well equipped. The furnishings are lovely and the style is modern. However, the porch has large damp patches with a strong smell. We have had to wash everything we had with us due to the smell throughout the house. The house itself smells musty. I was particularly concerned about the dampness as I have asthma and our daughter is just 2 years old. The kitchen was cleaned to a reasonable standard but when looking behind or under things there was often mildew or dust. The hoover had not been emptied. There were cobwebs throughout the property. Much of the paintwork needs updating. The corners and skirting boards were dirty. In the smaller bedroom, the door does not shut without moving the bed. Cleaning materials were kept in one of the under bed drawers - this is unsafe for children. Luckily our toddler did not find this. The radiator leaked and marked the bed covers. The white grout on the bathroom floor was brown, yellow and dirty. The shower wall was covered in mildew and the fittings needed a good clean. The toilet was leaking at the base. In the main bedroom, there was a damp patch in the top corner and mould on the carpet below. We let Sykes know about this and they offered to send a cleaner but, having arrived and realised we had no other option (we have a toddler so not all properties are ideal for us) I cleaned a lot of it myself to make it liveable. I have taken photos of all of this so that we can follow this up. Having stayed in a four tick rated Sykes property in the summer, we were shocked at the difference in standards, particularly cleaning.
Thank you for your feedback.
We are sorry that you weren't satisfied with the level of cleanliness at Fairfell, this is something that we take seriously and we will pass all your comments on to the relevant departments. Unfortunately as you said that you did not wish for a cleaner to go back, we didn't have opportunity to investigate nor resolve the issues.
We would like to reassure you that the problems you had have been investigated and action taken where necessary. The owner relations team - Lakelovers
Property Owner