“Cottage is in a lovely area with easy access to Coniston, Eskdale and Wasdale fells.”
A few points though - the bedroom is directly under the living area of the apartment above (not made clear in description) and we were disturbed by lots of banging and clattering at midnight and 7am by the upstairs occupants. It was rather cold on arrival and difficult to work out the heating which is on a timer, though it did warm up eventually. The 250 yard lane leading to the cottage is very lumpy, bumpy and potholed, again not clear in the description. The standard and arrangement of seating is poor and very uncomfortable. Worst thing however was the wooden toilet seat - it was loose, cracked and the varnish had long worn off leaving bare stained wood - disgusting and very unhygienic. It needs replacing pronto. We tried to contact owners but we had poor mobile signal in the whole area. These things should be sorted prior to a holiday. We were out all day and enjoyed our holiday but won't be booking this cottage again.
Dear guest, thank you for your thorough feedback.
What William and I want more than anything is for guests to feel happy, relaxed, cosy and comfortable during a break in Stable Cottage. It seems that you feel we have fallen short in those areas on this occasion and for that we can only apologise.
We do welcome guests to contact us at any point during their stay and as we live only a short distance away from Stable Cottage, we are always available to help with any problems or difficulties they are experiencing.
It seems you were unable to reach us and I am very sorry for that. It would have been a pleasure to come and help with the heating or to discuss the concerns you had about the seating and the toilet seat.
It is regretful that we did not have the opportunity to resolve these issues during the time that you were our guests at Stable Cottage.
We will of course look into each and every one of your concerns and explore how we can improve the experience which we offer to all of our guests in the future.
You will be encouraged to know that a new toilet seat has been purchased and fitted already. (We were unaware that the old one had come loose!)
We endeavour to make Stable Cottage as relaxing and happy a place as it can be. We are grateful for your feedback in helping us to do this.
All the best for future holidays.
Gemma Jardine.
Property Owner
