“The Village is easy to access and a good spot for exploring the Lakes.”
The Cottage has a lovely lounge and kitchen area. We loved the open fire and comfortable sofa and chairs. A perfect place to relax in the evenings. The kitchen is well equipped and we found all the info and maps really useful. However, the Sykes listing should make it clearer that there is no washing machine, that the on road parking is not outside the cottage and the cottage is located on a road with consistent traffic (fine for me but not for light sleepers like my husband). In terms of the cottage, it could be improved with better quality towels/bedding, providing a dish brush or dish sponge (we bought one to leave in the cottage), ensuring the lights/lamps downstairs work (many didn’t) and providing clear recycling instructions on the bins as it was impossible to know what could go in each of the different bins. I feel bad listing the complaints as the owners obviously love their cottage and we did have a good stay but there are small things that could be easily improved for a better experience and Sykes should relook at the listing as it is hard to understand a 4 star Sykes rating when there is no washing machine, a busy road, no garden and limited parking.
Thank you for taking the time to write such a comprehensive review and for your positive comments about the cottage. I am sorry that somethings did not meet your expectations and I will try to answer these.
The information describing the cottage does not list a washing machine or garden being available. However, as we accept dogs as guests, some visitors may assume there is a garden. I will discuss this with Sykes and request that the information clearly specifies there is no garden.
The on road parking is variable, there are times when you may be luckier than others! However, it is possible to safely load and unload at the door prior to parking. We advise this in our information.
Regarding heavy traffic noise at night, this can occur if there is an incident on the M6 as traffic can be diverted through Burton. This is unusual and beyond our control.
The bedding is constantly under review and replaced as required. Present bedding is about 18 months old, but only used minimally last year. Duvets and most of the pillows were new since May 2021. Towels were purchased about 2 years ago but, again, have had minimal use.
We prefer not to supply dish wash brushes as they soon become worn and stained. We supply fresh dishcloths, scourers, washing up liquid and dishwasher tablets. Thankyou for donating the dish brush.
Light bulbs are always a problem and can go at any time! It is useful for our caretaking team, that a note is left so they can rectify it during their servicing. On this occasion we have found that the main light in the twin room was broken and this has now been repaired. The bedside light in the main room was not plugged in for some reason. We do supply spare bulbs.
Our dustbin is in the rear yard with ’Tyee’ written on it. Sadly, at present, we cannot offer recycling and request that guests take their recycling home with them. This is something we will be looking into with SLDC.
We do try to respond to customer feed back if it is possible and appropriate.
Property Owner
