“1.Excellent location.”
2. Cleanliness poor(under sofa , skirting, windows in kitchen, oven door) 3.Sauna good however no infra red.This feature was why we chose this property, we spent time from our holiday sourcing batteries for the remote( £7.40) which still didn't rectify the problem. 4.No plug in bedroom basin, hot water tap in downstairs shower room not working, toilet roll holder broken. 5.Top floor bedroom freezing, took a long time to heat , very uncomfortable. 6.One would expect for the price, supplies like toilet roll for 7 guests would be plentiful, very disappointed. 7. Towels not great, hole in one and one stained quality All of these issues could have been easily remedied , it is an accumulation of little things that affect your overall experience . We would suggest a few changes that would enhance the experience.. Sensor light to steps leading to front door the light only covers the door area, a little unsafe with pets and children. A more generous welcome basket, tea and coffee is a little poor at this price point ( underwhelmed). Checklist conducted prior to arrival, advise guests of any issues, eg Sauna no infra red. This property could be great but shouldn't rely solely upon its location and expect guests to overlook its unnecessary flaws.
- Margaret, December 2023
Dear Margaret
Thank you for taking the time to provide such detailed feedback on your recent stay at our property. While we are thrilled you enjoyed the excellent location, we are sincerely sorry to hear about the various issues that affected your overall experience. We understand your disappointment and truly appreciate you bringing these points to our attention.
We take all guest feedback very seriously and use it as an opportunity to improve our property and services. We apologise for the inconvenience and frustration they caused.
We truly value your feedback and believe it will help us make significant improvements to the property and guest experience. We hope you will consider giving us another chance in the future, and we assure you that we will do everything we can to ensure your next stay is enjoyable and hassle-free.
Thank you once again for your feedback. We wish you all the best.
Sincerely,
Chris and Jane
Property Owner