“This was our 4th time at Glenside and our 3rd Christmas in a row.”
We love this property and the area.
On the Monday of our stay we woke to no hot water and the boiler was leaking onto the electrics. We alerted the owner as we were going out for the day and had placed a container to catch the water and keep it away from electrics.
The owner was unwell but said she would send someone round later. We were not back till much later and don't know if someone came round as no message was left or text received. She also mentioned a ‘tricky guest’ from the week before so we did not want to ‘hassle’ her.
We continued to have issues with no water in the morning or afternoon so resorted to boiling the kettle for face cloth washes etc.
Of course we could’ve contacted the owner daily but had no correspondence to check if everything ok.
On the Friday we alerted the owner that there were still problems.
Someone did come to look and a part had to be sent for so that would be Monday!
We were checking out on the Saturday which meant we didn’t shower before leaving and made it difficult for us to wash up etc ........
I realise that the time of year was unfortunate (but we do pay a huge premium to book at this time) - when we have booked with Coppermines, who managed the property we stayed at their engineer were sent out immediately to investigate a gas leak.
We realise the Sykes do not manage the property but perhaps it is something worth considering and then the owners don’t feel pressured at Busy times of the year.