“Ideal location for visiting The Lake District.”
The furniture in the property is a little dated and in some areas needs maintenance eg. the door on the glasses cabinet in the kitchen felt like it could fall off. The pull cord for the shower wouldn't allow you to switch it off, the red light is constantly on. The patio doors wouldn't lock properly. The tablet holder for the dishwasher doesn't close and the plug for the kitchen sink has no chain making it difficult to get out of the sink. Unfortunately, the main downside of the property is how unclean it was. There is lots of dirt and dust around the furniture and on the furniture. The runner around the shower doors was filthy. The cupboard under the kitchen sink smelt and was dirty. The wine holder unit in the kitchen, used for some tea cups, had bits of dirt/food in some of the holes. There is some mould around the freezer flap door of the fridge in the kitchen. The cutlery drawer had bits in it, possibly crumbs of food. The floors weren't clean and neither were the rug in the living room area or small mat in the bedroom. There was a mop in the utility cupboard in the shower room, which was absolutely disgusting. I don't know if this is what the cleaner uses, but if it is may explain why the floors were dirty. We felt we couldn't totally relax in the property due to it being so unclean. As there were so many areas with issues, we didn't feel able to speak with the owners as it would have needed a total thorough clean and some maintenance to sort everything out, which we feel should all have been in order before we arrived. We also feel the cost for the property was too high considering all of these issues and that we didn't feel comfortable or relaxed, which is what you expect on a holiday. We were very disappointed with this holiday cottage as a Sykes property.
As owners we do not usually respond to guest feedback. We normally send a thank you email to guests privately.
However, we were very surprised and disappointed with the above review. At no point during the stay did the guests mention any issues. We check with our guests from arrival and throughout their stay personally and via messaging. We always make sure guests are notified, that if during their stay, they require assistance or have any problems, to give us the opportunity to deal with issues as they arise by letting us know. We are here to ensure that guests have the best possible holiday.
Property Owner
