“Everything about this apartment was perfect except that my wife saw a bug in her bed the morning after she had slept in it.”
We then found that we had both been bitten during the night. We tried to get somebody to come and see the beds and our bites which were now quite inflamed but no one would come. We cut our stay short as we had no where to sleep. When we got home we contacted Sykes it was a Sunday and they promised to ring us back but never did. When I eventually got in touch with with Sykes they were not interested in speaking to us and only wanted the owners version of events. We have lots of photos of our bites and we will be contacting environmental health as this property should not be let until it has been thoroughly fumigated
Thank you for you comments which we believe are unjustified and inaccurate. You have told us that while out on Saturday, in the middle of the afternoon, you noticed bites. You have stated that you did not return to our property until the late evening. The photographs you have provided appear to be consistent with mosquito bites. We have been advised by experts in the area that the climatic conditions in Grange have been favourable for mosquitoes in recent weeks. We contacted you on Sunday morning but you were unable to take our call. We provided you with a detailed email on Sunday evening and offered to follow-up with further information. On Monday, as a precaution, we spent the entire day at the property undertaking thorough checks, all of which confirmed that our high standards are being maintained at the property. These checks included a visit from a Pest Control expert whose subsequent written report has concluded that there is no evidence of any issues. This information, together with much more, has been provided to Sykes Cottages. We will be delighted to provide any public body with access to the property to check our high standards which are reflected by other guest reviews published here. All reviews in September, including the guests who departed the day you arrived, awarded 8 Kents Bank House with 5 Star ratings.
Property Owner
