“We stayed at Wrenville back in March 2019 and loved it but at that point noted in the visitors book some issues which needed addressing, these still haven't (almost 5 years on) been addressed which is a shame, because this is a beautiful property.”
At this visit 2023/24 it was noted that the properties cleanliness was lacking badly, the windows were filthy inside and out there was thick dust to the skirting boards in both bedrooms also. We had extreme difficultly opening windows for ventilation were needed, this needs addressing and the two bedroom windows themselves do not lock or secure, something we didn't find until the last night’s stay, which was highly concerning has we often left high value items within thempropery when out on ...
At this visit 2023/24 it was noted that the properties cleanliness was lacking badly, the windows were filthy inside and out there was thick dust to the skirting boards in both bedrooms also. We had extreme difficultly opening windows for ventilation were needed, this needs addressing and the two bedroom windows themselves do not lock or secure, something we didn't find until the last night’s stay, which was highly concerning has we often left high value items within thempropery when out on long hill walks.
Hi , thank you for taking the time to provide feedback, it is good to receive feedback especially being an owner that lives remote from the property as I do. I have now had a chance to visit the property and can let you know:
1. the two bedroom windows themselves do not lock or secure: It seems the reason you (or others before your visit ) had difficulty locking these was that the top section of the sash windows had not been pushed right back up into the frame so the locks were not meeting in the middle so they could be locked. I have now pushed the top sections up and the windows are secure.
2. We had extreme difficultly opening windows for ventilation : I tried to open all of the windows upstairs and down and all of them opened successfully. I found it was easier to slide the top sash down rather than the bottom sash up for ventilation.
3. The windows were filthy inside: I have arranged for a deep clean including the windows inside on the 10th February
Property Owner