“Lets start with the positives - nice house, very clean and had little things like kitchen roll, dish cloth, washing tablets on arrival.”
Pretty much exactly as advertised.
There is off street parking which is fine for a smaller car - real struggle with ours (X3) but plenty parking nearby. Decent location close enough to Windermere, play park and also School Knot / Grandsire area of you are a walker/dog owner.
The bad bits - Heating was very poor downstairs with no working radiator in the kitchen or the downstairs toilet. So much so, we had to go out and buy an electric heater just to heat the living room. Upstairs was ok. We did contact Sykes the day after we arrived, but they did nothing in the 7days we were there - very poor!!! (we were booked mid October and would hate to think how cold the place would be in the depths of winter).
As mentioned by other reviewers, still no working washing machine and i fixed the handles on both the living room door and the patio. The patio step does seem to be fixed though. Didnt really cook in the kitchen, but seemed enough items.
We put the bins out - it is Friday (changeover day!).
Overall, a decent place. Praise to the cleaner. BUT really disappointed with Sykes as agent.....borderline usless.
Thank you for your feedback on your recent stay at Tarn Hows. We are glad to hear that you enjoyed the house and found it to be clean and well-equipped, and that you found the location to be convenient.
We are sorry to hear about the problems you experienced with the heating and washing machine. We have investigated the lack of response to your concerns and found no record of you contacting us about these issues during your stay. If you can provide the date and time of your call, we can investigate further, as all calls are recorded.
We take all guest feedback very seriously, and we apologise that your concerns were not addressed. We will investigate this matter further and take steps to ensure that this does not happen again.
Thank you again for your feedback. We appreciate your help in making our properties better for all of our guests.
Property Owner